At RS Coaching, we aim to provide the best possible experience for all children attending our camps. We understand that circumstances may change, and you may need to cancel or adjust your booking. Our returns and cancellation policy ensures fairness to all parties involved.
1. Cancellations & Refunds
Full Refund: If you cancel your booking at least 14 days before the start of the holiday camp, you will be eligible for a full refund.
No Refund: Cancellations made less than 7 days before the start of the camp are not eligible for a refund. However, in exceptional circumstances (e.g., medical reasons), we may consider a partial refund on a case-by-case basis.
2. Transfers
You may transfer your booking to another camp date if you notify us at least 7 days before the start of the original camp, subject to availability.
3. Missed Sessions
No refunds will be issued for missed sessions during the camp. If your child is unable to attend due to illness or injury, please notify us as soon as possible, and we will do our best to accommodate or offer a credit for future camps.
4. Camp Cancellations by RS Coaching
In the unlikely event that we need to cancel a camp due to unforeseen circumstances (e.g., weather conditions or low enrolment), you will be offered a full refund or the option to transfer your booking to another date.
5. How to Cancel
To cancel your booking, please email us at info@rs-coaching.co.uk with your booking details, including your child’s name, your child’s camp dates, and reason for cancellation. Refunds will be processed within 7 working days.
If you have any further questions regarding our returns policy, please do not hesitate to contact us at info@rs-coaching.co.uk
